Privacy Policy

Last Updated: January 17, 2023
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This Privacy Policy describes how iollo, Inc. (“iollo”,“we”, “us” and/or “our”) handles the personal informationthat we collect from and about you in connection with the following:
This Privacy Policy also describes certain legalrights you may have, subject to applicable law, and how you can exercise them.
For the purposes of this Privacy Policy, “Personal Information” means information about an identifiable person, as defined by applicable law. This includes information that, either alone or in combination with other information, can be used to identify, contact, or locate you, such as your name, address, email address, or phone number. It also includes the following health and biometric information:  
For the avoidance of doubt, Personal Information includes Metabolomic Information, Self-Reported Information, and Imported Information.  
This Privacy Policy applies to information we collect and use for our own purposes, including information we collect from and about visitors to our website, customers when they register for and access their iollo account, and individuals in relation to our marketing activities. This Privacy Policy does not apply to the data we process under contract as a service provider to healthcare organizations. When we store, process, or transmit protected health information (as such term is defined by the Heath Insurance Portability and Accountability Act of 1996 or “HIPAA”) on behalf of a healthcare organization, we do so as its “business associate” (as also defined by HIPAA) and our use of that data is limited by our agreement with that healthcare organization.
By using any of iollo’s Services, you confirm that you have agreed to the iollo Terms of Service and, to the extent permitted by law, and have read and understood this Privacy Policy.

1.         Information We Collect

1.1       Information You Give Us Directly

We collect some information directly from you. For instance, we collect information that you voluntarily provide in the following ways:

1.2       Information We Collect Automatically When You Use Our Services  

We also collect certain information automatically as you navigate our Services or interact with our communications, including the following:
We collect some of the information above using cookies or similar technologies. A “cookie” is a small text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or device or to store information or settings in the browser/device. We, and our third-party service providers, use cookies in order to do things such as recognize you when you return to our Site, save your preferences (including your preferences regarding cookie handling), understand usage patterns, and improve our mobile applications. We use both session cookies (which expire when you close your browser or app) and persistent cookies (which stay on your device until you delete them or until they expire).
If you do not want us to collect information through the use of cookies, you can disable cookies, limit the types of cookies you allow, or set your browser to alert you when cookies are being sent. Please refer to the guidance offered by your chosen web browser if you would like help managing your cookie preferences. Please note that if you reject or block cookies, the Services may not work as intended.
We also may partner with third parties who provide analytics services and serve advertisements on our behalf across the Internet and in mobile applications. These third-parties may use cookies and similar technologies to track your engagement with our Site as well as our online advertising and email marketing campaigns and permit us and them to analyze and track data, and do things like determine which advertising or marketing source brought someone to our Site and target advertisements to an audience based on prior browsing patterns on our Site.
We never share your Metabolomic Information, Self-Reported Information, or Imported Information with our third-party advertising and analytics partners.

1.3       Information We Collect from Other Sources   

We may also obtain Personal Information from other sources. For instance, we may collect Personal Information about you from the following third-party sources:

2.         How We Use Your Information

We use the information described above to do the following:

3.         How We Share Your Information  

We may share information about you with third parties in the following circumstances:
We may also share aggregate or de-identified information, which cannot reasonably be used to identify you, for various purposes including compliance with various reporting obligations; for business or marketing purposes; or to assist third parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Services.

4.         Your Rights and Choices

You have a variety of rights and choices related to our use of your Personal Information.

5.        Children’s Privacy

Our Services are intended for adults over 18 and we do not knowingly collect Personal Information from children. If you are a parent or legal guardian and think your child under 18 has given us Personal Information without your consent, please email us using the contact information below.

6.        Links to Other Websites and Third-Party Content

We may provide links to third-party websites, services, and applications that are not operated or controlled by iollo. This Privacy Policy does not apply to the privacy practices of those third parties. The fact that we link to a website, service, or application is not an endorsement, authorization, or representation of our affiliation with that third party. We encourage you to review the privacy policies of any third-party service before providing any Personal Information to or through them.

7.        Data Transfer

Our Services are intended for individuals residing in the United States. If you reside outside the United States, you may not use our Services at this time and should navigate away from this page.
Personal Information we collect may be stored and processed for the purposes set out in this Privacy Policy in the United States, where we are based; in Canada, where our sample storage facilities are located; or in any other country where we engage vendors or service providers. These countries may not have the same data protection laws as the country in which you originally provided the data. By using our Services or submitting your Personal Information to us, you agree to such transfers.

8.        Data Retention

We only keep your Personal Information for so long as reasonably necessary for the purposes described in this Privacy Policy, as required by law, or as necessary to resolve disputes and enforce our rights and agreements. To dispose of Personal Information, we may anonymize it, delete it, or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.

9.        Security

iollo usesgenerally accepted administrative, physical, and technical safeguards webelieve are appropriate to protect the confidentiality, integrity, andavailability of your Personal Information. Although we make reasonable effortsto protect Personal Information from loss, misuse, or alteration by thirdparties, you should be aware that there is always some risk involved intransmitting information over the internet and storing informationelectronically. iollo cannot and does not guarantee absolute security.
Please recognize that protecting your Personal Information is also your responsibility. We ask you to safeguard your password, secret questions and answers and other authentication information you use to access our Services. You should not disclose your authentication information to any third party. You should also immediately notify us of any unauthorized use of your password. We cannot secure Personal Information that you release on your own or that you request us to release. Neither can we protect your information once you have exported this data, or allow third parties access to your iollo accounts.
In addition, you may choose to disclose, through other means not associated with us, any part of your Personal Information, including your Metabolomic Information, Self-Reported Information, and Imported Information. You may share this information with friends or family members, groups of individuals, third-party service providers, doctors or other health care professionals, or other individuals. We recommend that you make such choices carefully.
If you do choose to share Metabolomic Information with your doctor or other health professional, that information may become part of your medical record. Other health professionals and health insurance companies may be able to access the Metabolomic Information in your health record. We will have no responsibility or liability for any consequences that may result because you have released or shared Personal Information with a third party. It is your responsibility to share your Personal Information, including Metabolomic Information only with people you know and trust.

10.        Changes to Our Privacy Policy

We may change this Privacy Policy from time to time to reflect changes in our practices or in the law. If we make changes to this policy, we will post the updated Privacy Policy on our website and indicate when it was last revised. We encourage you to frequently check this page for any changes to stay informed about our practices. If we make material changes, we will notify you here, by email, or by means of a notice on the Services prior to the change becoming effective. Your continued use of the Services after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy, to the extent permitted by law.

11.        Contacting Us

If you have any questions about our Privacy Policy or how we protect your Personal Information, please contact us at  or you may write us at 2261 Market Street,#4822, San Francisco, CA 04114.